Working Time : 08:00AM - 11:00PM

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Opening Time :Working Time : 08:00AM - 9:00PM
  • 954-462-1006

    London's Office


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Welcome to the OnTimeCourier Privacy Notice. This privacy notice will inform you how we will look after your private information when you visit our website (regardless of where you visit it) and when you order shipping services from us and tell you about your privacy rights and how the law protects you.

Securing your privacy:

At OnTimeCourier, we are fully committed to defending our clients and website visitors’ privacy and security. OnTimeCourer’s staff members are clients and data subjects themselves, of both OnTimeCourier and other websites, so we understand and respect the importance of privacy. If you have any questions about how we can protect your privacy, please contact us at *email address*.

In relation to this privacy notice, our data protection officer is liable for supervising issues. If you have any questions about this privacy notice, including any requests to practice your legal privileges, kindly contact the DPO via* email address* or use the above address of the company.

You have the right at any moment to lodge a complaint with the Information Commissioner’s Office (ICO), the UK Data Protection Supervisory Authority ( However, before you approach the ICO, we would appreciate the opportunity to address your issues so kindly contact us first.

It is important that we have precise and up-to-date private information about you. If your private information changes during your relationship with us, please keep us updated.

Third-Party Links

This website may contain links to websites, plug-ins, and apps from third parties. By clicking or allowing those links, third parties may be able to obtain or share information about you. These third-party websites are not controlled by us and we are not liable for their privacy statements. We promote you to read the privacy notice of each website you visit when you leave our website.

What kind of Data do we collect about you?

We may gather, use, store and transfer various types of private information about you that we have grouped together as follows:

  • Contact Data involves the address of billing, address of delivery, email address and telephone numbers.
  • Financial data involves details of the bank account and payment card.
  • Identity Data contains first name, last name, username or similar identifier, and title
  • Marketing and Communications Data involves your preferences in receiving marketing from us and your communication preferences.
  • Profile Data involves your username and password, purchases or orders you have made, your interests, preferences, feedback and survey responses.
  • Technical information involves internet protocol (IP) address, login information, type and version of the browser, time zone setting and place, kinds and variants of browser plug-ins, operating system, and platform, and other devices that you use to access this website.
  • Transaction Data involves information on payments to and from you, as well as other details of products and services that you bought from us.
  • Usage Data contains data on how you are using our website, products, and services.

We do not obtain any Special Categories of Personal Data about you (including details about your race or ethnicity, religious or philosophical views, sexual orientation, political views, trade union affiliation, data about your health and genetic and biometric data).


You can set your browser to refuse any or all browser cookies, or to alert you when cookies are set or accessed by websites. If you disable or refuse cookies, kindly note that certain sections of this website may or may not work correctly. Please see our cookie policy for more data on the cookies we use.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Data Security

We have put in place suitable safety measures to avoid accidental loss, use or access, alteration or disclosure of your private information in an unauthorized manner. Furthermore, we restrict access to your private information to those staff, agents, contractors and other third parties who have a business need to know. Only on our instructions, they will process your personal data and are subject to a duty of confidentiality.

We have established processes for dealing with any suspected violation of private information and will notify you and any relevant regulator of an infringement where we are legally needed to do so.

Data Retention

We will only retain your private information for as long as it is essential to fulfill the purposes for which we gathered it, including any legal, accounting or reporting requirements.

In order to determine the suitable retention period for private information, we consider the amount, nature and sensitivity of the private information, the potential risk of damage from unauthorized use or disclosure of your private information, the purposes for which we process your personal information and whether we can accomplish those objectives by other means, and the applicable legal requirements.

By law, we must maintain fundamental customer data (including Contact, Identity, Financial and Transaction Data) six years after they cease being customers for tax purposes.

In certain circumstances, for research or statistical purposes, we may anonymize your personal data (so that it can no longer be associated with you), in which case we may use this information indefinitely without further notice to you.

Keeping your Data

We will keep your information as long as you have your account, or as long as it is necessary to be able to provide you with the services, or (in the case of any contact you may have with our Customer Care team) as long as it is necessary to provide only support-related reporting and trend analysis.

If it is pretty necessary or required to comply with legal or regulatory demands, resolve conflicts, discourage fraud and abuse, or implement our terms and conditions, we may also retain some of your data as required even after you have closed your account or it is no longer needed to provide you with the services.

What we might need from you

In order to help us confirm your identity and guarantee your right to access your private data (or to exercise any of your other rights), we may need to request specific information from you. This is a safety measure to guarantee that no individual has the right to obtain private information. We may also contact you to request additional data regarding your request to speed up our response.

We try to respond within one month to all legitimate requests. Occasionally, if your application is especially complicated or you have made a number of requests, it may take us longer than a month. We will notify you in this situation and keep you updated accordingly.